Ticketing
Last updated
Was this helpful?
Last updated
Was this helpful?
We're not entirely sure what you can do with the MEE6 Ticketing feature since it's a Premium feature and doesn't show us what you can configure if you have Premium. They describe it as: "Streamline and organize the support process and allow users to submit support requests." and it costs €12 per Month.
A Ticket Bot is supposed to help you stay organized when creating support requests or when a user wants to contact moderators privately to report a certain issue. Ticket King is a great solution to this and its web dashboard lets you set up a 'Ticket Panel' which your users will interact with to generate a ticket with ease.
It lets you save transcripts and claim tickets so moderators don't get confused with who is handling which ticket, lets you set the category in which each ticket is created a lot more!
The free plan allows you to generate up to 10 panels, making it versatile enough for multiple ticketing systems—for example, one for user reports and another for user suggestions. With the premium plan, you get unlimited panels.
💵 Ticket King Premium plan starts at just $5/month for servers with up to 1,000 members. For larger servers, pricing is $10/month.
Helper.gg is a solid Ticketing Bot as well that has some unique features that Ticket King doesn't, such as letting admins view statistics of the tickets that are being generated, a web overview of all past and currently in progress Tickets, and a whole load of interesting customization features.
Unfortunately some really helpful automation features such as automatically closing a ticket after a certain time without a response has passed and closing a ticket when a user leaves the server are locked behind a premium model.
What also is concerning is that Helper.gg is only one bot amongst a planned many different bots made by a company, Parent.gg. This means that avid developers are not running it but a company made to make a profit which could lead to the same sort of practices that MEE6 has adopted in the future, but for now, it's a good enough bot to use.
💵 Helper.gg's Premium is $5 per Month for Ticket Automation and Translation, and for a total of $9 per Month, their Supreme upgrade gives you complete bot customization.
Tickety is a user-friendly Discord bot that helps manage support tickets efficiently. With Tickety, you can close tickets when a user leaves, claim tickets easily, assign multiple support roles to a single panel, and set specific categories for each panel. It offers both an in-Discord editor and a simple dashboard for easy management. The free plan includes unlimited tickets and up to 25 panels, which is suitable for most servers. You can also create custom commands or autoresponders at no cost, allowing automation and role-specific access.
💵 For advanced features like automatic ticket closure after inactivity and full bot customization, Tickety offers a premium plan. Premium is priced at $6 per month, $45 per year, or a one-time payment of $70 for lifetime access. This plan adds extra tools for servers seeking enhanced capabilities.
In summary, Tickety provides a wide range of essential features for free, ensuring smooth server operation without requiring premium upgrades. The premium plan is an optional addition for those wanting more customization and automation.
Ticket Tool is a powerful and versatile Discord bot designed to streamline support and ticketing processes on your server. Its user-friendly web dashboard and extensive customization options make it one of the most reliable ticketing bots available. You can easily create multiple ticket panels, manage permissions, and assign roles for ticket handling. Its clean and organized system ensures that support requests are handled efficiently.
Ticket Tool allows unlimited tickets, customizable auto-responders, and advanced logging features like saving transcripts directly to your server. Its premium plan unlocks additional features like advanced automation and exclusive customization options.
💵 Ticket Tool Premium is $8 per Month or $66 per Year
